RENDIMIENTO EN LAS ORGANIZACIONES POLICIALES
Formas de abordar el tema a partir de la revisión bibliográfica
DOI:
https://doi.org/10.31060/rbsp.2025.v19.n1.1927Palabras clave:
Organizaciones policiales, Rendimiento, Gestión, NivelesResumen
El objetivo de este artículo es revisar la literatura sobre el rendimiento en las organizaciones policiales. La investigación se llevó a cabo en bases de datos de artículos científicos, que fueron catalogados y posteriormente, mediante el método inOrdinatio, clasificados y seleccionados para su análisis. El alcance teórico pretendido es identificar cómo se ha estudiado el rendimiento en las organizaciones policiales. Tras profundizar en el análisis, y centrándose en la gestión, fue posible clasificar los artículos en tres niveles: individual, que aborda el rendimiento desde la perspectiva del policía individual (incluyendo factores vinculados a la satisfacción, la iniciativa, la motivación, el liderazgo y el sentimiento de justicia); organizativo, que considera el rendimiento desde la perspectiva de indicadores supraindividuales; e institucional, que se ancla en la legitimidad como forma de evaluar el rendimiento. No se encontraron estudios que abordaran la relación entre los niveles de rendimiento, lo que puede considerarse una sugerencia para futuras investigaciones.
Descargas
Citas
AKCA, Davut; EASTWOOD, Joseph. The impact of individual differences on investigative interviewing performance: a test of the police interviewing competencies inventory and the five factor model. Police Practice and Research, v. 22, n. 1, p. 1027-1045, 2021. DOI: https://doi.org/10.1080/15614263.2019.1644177
ALEXANDRI, Mohammad Benny; PRAGIWANI, Meita; YUSWARDI. The effect of competence and discipline of work on motivation and its impact on performance of forensic checkers at puslabfor bareskrim Indonesia national police (POLRI). Academy of Strategic Management Journal, v. 18, n. 4, p. 1-13, 2019.
ALI, Mir Usman; NICHOLSON-CROTTY, Sean. Examining the Accountability-Performance Link: The Case of Citizen Oversight of Police. Public Performance and Management Review, v. 44, n. 3, p. 523-559, 2020. DOI: https://doi.org/10.1080/15309576.2020.1806086
ALOSANI, Mohammed Saleh; YUSOFF, Rushami; AL-DHAAFRI, Hassan. The effect of innovation and
strategic planning on enhancing organizational performance of Dubai Police. Innovation & Management Review, v. 17, n. 1, p. 2-24, 2019. DOI: https://doi.org/10.1108/INMR-06-2018-0039
AUDENAERT, Mieke; VAN DER HEIJDEN, Beatrice; ROMBAUT, Tim; VAN THIELEN, Tine. The role of feedback quality and organizational cynicism for affective commitment through leader–member exchange. Review of Public Personnel Administration, v. 41, n. 3, p. 593-615, 2021. DOI: https://doi.org/10.1177/0734371X20923010
BAKKER, Arnold; HEUVEN, Ellen. Emotional dissonance, burnout, and in-role performance among nurses and police officers. International Journal of Stress Management, v. 13, n. 4, p. 423-440, 2006. DOI: https://doi.org/10.1037/1072-5245.13.4.423
BATTIBUGLI, Thaís. Democracia e segurança pública em São Paulo (1946-1964). 2006. 317 f. Tese (Doutorado em Ciência Política) – Faculdade de Filosofia, Letras e Ciências Humanas, Núcleo de Estudos da Violência (NEV-USP), Universidade de São Paulo, São Paulo, 2006.
BODZIANY, Marek; ŚCIBIOREK, Zbigniew; ŚLUSARCZYK, Stanisław. Motivating in theory and practice of command – case study of the Polish armed forces, the police and the fire service. International Journal of Organizational Analysis, v. 29, n. 2, p. 474-492, 2021. DOI: https://doi.org/10.1108/IJOA-02-2020-2044
COHEN, Nissim; HERTZ, Uri. Street level bureaucrats’ social value orientation on and off duty. Public Administration Review, v. 80, n. 3, p. 442-453, 2020. DOI: https://doi.org/10.1111/puar.13190
CROW, Mattew; SNYDER, Jamie; CRICHLOW, Vaughn; SMYKLA, John Ortiz. Community perceptions of police body-worn cameras: the impact of views on fairness, fear, performance, and privacy. Criminal Justice and Behavior, v. 44, n. 4, p. 589-610, 2017. DOI: https://doi.org/10.1177/0093854816688037
DEAN, James; BRANDES, Pamela; DHARWADKAR, Ravi. Organizational Cynicism. Academy of Management Review, v. 23, n. 2, p. 341-352, 1998. DOI: https://doi.org/10.5465/amr.1998.533230
DESAI, Vinit. Collaborative stakeholder engagement: an integration between theories of organizational legitimacy and learning. Academy of Management Journal, v. 61, n. 1, p. 220-244, 2018. DOI: https://doi.org/10.5465/amj.2016.0315
ETERNO, John; SILVERMAN, Eli; BERLIN, Michael. Police leadership of tomorrow: comprehensive compstat performance management moving from stagnation to innovation. Police Practice and Research, v. 22, n. 1, p. 886-902, 2021. DOI: https://doi.org/10.1080/15614263.2020.1725273
FAULL, Andrew. Measured Governance? Policing and Performance Management in South Africa. Public Administration and Development, v. 36, n. 2, p. 157-168, 2016. DOI: https://doi.org/10.1002/pad.1750
FORS BRANDEBO, Maria. How contextual is destructive leadership? A comparison of how destructive leadership is perceived in usual circumstances versus crisis. International Journal of Organizational Analysis, v. 29, n. 1, p. 220-239, 2021. DOI: https://doi.org/10.1108/IJOA-11-2019-1924
FREITAS JR., Francisco Lopes de; ARAÚJO, Ronaldo José do Rego de; SILVA, Pablo Eduardo Nikolais Teixeira Bonifácio da; LINS, Daniel Coutinho. Segurança Pública Estadual Brasileira: O que Influencia seu Desempenho?. Reunir: Revista de Administração, Contabilidade e Sustentabilidade, v. 10, n. 1, p. 89-99, 2020.
GASSNER, Drorit; GOFEN, Anat; RAAPHORST, Nadine. Performance management from the bottom up. Public Management Review, v. 24, n. 1, p. 1-18, 2020. DOI: https://doi.org/10.1080/14719037.2020.1795232
GUTSHALL, Charles; HAMPTON, David; SEBETAN, Ismail; STEIN, Paul; BROXTERMANN, Thomas. The effects of occupational stress on cognitive performance in police officers. Police Practice and Research, v. 18, n. 5, p. 463-477, 2017. DOI: https://doi.org/10.1080/15614263.2017.1288120
HASSAN, Shahidul; JIANG, Zhongnan. Facilitating learning to improve performance of law enforcement workgroups: the role of inclusive leadership behavior. International Public Management Journal, v. 24, n. 1, p. 106-130, 2021. DOI: https://doi.org/10.1080/10967494.2019.1680465
HASSAN, Shahidul; PARK, Jongsoo; RAADSCHELDERS, Jos. Taking a closer look at the empowerment performance relationship: evidence from law enforcement organizations. Public Administration Review, v. 79, n. 3, p. 427-438, 2019. DOI: https://doi.org/10.1111/puar.12978
HELFERS, Richard; REYNOLDS, Paul; MASKÁLY, Jon. Prior Discipline and Performance among Police Officers: Does Organizational Fairness Matter? Criminology, Criminal Justice, Law and Society, v. 21, n. 3, p. 1-16, 2020.
HODGKINSON, Tarah; CAPUTO, Tullio; MCINTYRE, Michael. Beyond crime rates and community surveys: a new approach to police accountability and performance measurement. Crime Science, v. 8, n. 1, 2019. DOI: https://doi.org/10.1186/s40163-019-0108-x
INGSIH, Kusni; ASTUTI, Sih Darmi. Determinant factors of police performance. International Journal of Innovation, Creativity and Change, v. 9, n. 2, p. 262-273, 2019.
JAMES, Lois; GOLDSTEIN, Michael; LECY, Peter; MASE, Stephen. Testing the impact of physiological stress response on police performance during critical job tasks. Policing, v. 44, n. 3, p. 405-417, 2020. DOI: https://doi.org/10.1108/PIJPSM-04-2020-0060
KARAKUS, Onder. Instrumental and normative pathways to legitimacy and public cooperation with the police in Turkey: considering perceived neighborhood characteristics and local government performance. Justice Quarterly, v. 34, n. 1, p. 25-54, 2017. DOI: https://doi.org/10.1080/07418825.2015.1095346
KOEDIJK, Matthijs; STUURMAN, Hessel; RENDEN, Peter; HUTTER, Vana; STRATING, Marian; OUDEJANS, Raôul. The physical competence test of the Dutch National Police: the effects of wearing a police uniform on test performance. Police Practice and Research, v. 21, n. 3, p. 264-278, 2020. DOI: https://doi.org/10.1080/15614263.2019.1658583
KUHN, Thomas. A estrutura das revoluções científicas. 5 ed. São Paulo: Perspectiva, 1998.
LAURIKS, S.; BUSTER, M. C. A. A.; DE WIT, M. A. S. S.; ARAH, O. A.; LAURIKS, Steve; BUSTER, MARCEL; WIT, Matty de; ARAH, Onyebuchi; HOOGENDOORN, Adriaan; PEEN, Jaap; KLAZINGA, Niek. Validity of police contacts as a performance indicator for the public mental health care system in Amsterdam: an open cohort study. Social Psychiatry and Psychiatric Epidemiology, v. 53, n. 6, p. 577-586, 2018. DOI: https://doi.org/10.1007/s00127-018-1499-9
LEE, Hyung-Woo; KIM, Kitai. Determinants of job attitudes in the FBI: A multidimensional comparison. International Journal of Law Crime and Justice, South Korea, v. 63, 2020. DOI: https://doi.org/10.1016/j.ijlcj.2020.100418
LIPSKY, Michael. Street-level bureaucracy: dilemmas of the individual in public services. updated ed. New York: Russell Sage Foundation, 2010.
MAANEN, John Van. Police socialization: a longitudinal examination of job attitudes in an urban police department. Administrative Science Quarterly, v. 20, n. 2, p. 207-228, 1975. DOI: https://doi.org/10.2307/2391695
MAILLARD, Jacques de. Police performance regimes and police activity: Compstat in Paris and London compared. European Journal of Criminology, v. 15, n. 5, p. 589-608, 2018. DOI: https://doi.org/10.1177/1477370817749497
MAILLARD, Jacques de; SAVAGE, Stephen. Policing as a performing art? The contradictory nature of contemporary police performance management. Criminology and Criminal Justice, v. 18, n. 3, p. 314-331, 2018. DOI: https://doi.org/10.1177/1748895817718589
MANNING, Peter. Policing Contingencies. New York: University of Chicago Press, 2003. DOI: https://doi.org/10.7208/chicago/9780226503523.001.0001
MANOEL, Élio de Oliveira. Policiamento Ostensivo, com ênfase no processo motorizado. Curitiba: AVM, 2004.
MARCOS, Alexandra; PÉREZ-LLANTADA, María del Carmen; TOPA, Gabriela. Integration in the organizational environment of the Spanish national police. Sustainability, Switzerland, v. 11, n. 17, 2019. DOI: https://doi.org/10.3390/su11174706
MATITZ, Queila Regina Souza; BULGACOV, Sergio. O conceito desempenho em estudos organizacionais e estratégia: um modelo de análise multidimensional. Revista de Administração Contemporânea, Maringá, v. 15, n. 4, p. 580-607, 2011. DOI: https://doi.org/10.1590/S1415-65552011000400003
MCINTYRE, Michael; CAPUTO, Tullio; HODGKINSON, Tarah; WANG, Lucy; DAVIDSON, Robert. Using organizational performance assessment to improve service to the community. Police Practice and Research, v. 22, n. 1, p. 711-726, 2021. DOI: https://doi.org/10.1080/15614263.2020.1795859
NISAR, Sehran Khan; RASHEED, Muhammad Imran. Stress and performance: Investigating relationship between occupational stress, career satisfaction, and job performance of police employees. Journal of Public Affairs, v. 20, n. 1, 2020. DOI: https://doi.org/10.1002/pa.1986
PAGANI, Regina Negri; KOVALESKI, João Luiz; RESENDE, Luis Mauricio. Methodi Ordinatio: a proposed methodology to select and rank relevant scientific papers encompassing the impact factor, number of citation, and year of publication. Scientometrics, v. 105, n. 3, p. 2109-2135, 2015. DOI: https://doi.org/10.1007/s11192-015-1744-x
RENDEN, Peter; SAVELSBERGH, Geert; OUDEJANS, Raôul. Effects of reflex-based self-defence training on police performance in simulated high-pressure arrest situations. Ergonomics, v. 60, n. 5, p. 669-679, 2017. DOI: https://doi.org/10.1080/00140139.2016.1205222
SANTOS, Felipe Haleyson Ribeiro Dos. Lógicas Institucionais Policias Militares: organizações híbridas e suas relações com o nível individual. Gestão de Gestão Pública: Práticas e Desafios, Recife, v. 9, n. 1, 2018. DOI: https://doi.org/10.51359/2177-1243.2018.234507
SANTOS, Anderson Pereira dos; GOMES, Adalmir de Oliveira. Desempenho de organizações policiais: revisão sistemática da literatura. Revista do Serviço Público, Brasília, v. 72, n. 1, p. 262-291, 2021. DOI: https://doi.org/10.21874/art-9-2022-01-19-61e8631b4c270
SECCHI, Leonardo. Políticas Públicas: conceitos, esquemas de análise, casos práticos. 2 ed. São Paulo: Cengage Learning, 2014.
STAKE, Robert. A Arte da Investigação com Estudos de Caso. 2 ed. Lisboa: Fundação Calouste Gulbenkian, 2009.
STRAUSS, Karoline; PARKER, Sharon. Intervening to enhance proactivity in organizations: improving the present or changing the future. Journal of Management, v. 44, n. 3, p. 1250-1278, 2018. DOI: https://doi.org/10.1177/0149206315602531
SU, Tao Scofield; CHEN, Chunhua; CUI, Xiaoyu; YANG, Chunsheng; MA, Weimo. Consistency at different levels: a meta-analytic examination of organizational trust and performance. Nankai Business Review International, v. 11, n. 4, p. 537-567, 2020. DOI: https://doi.org/10.1108/NBRI-01-2020-0005
SUCHMAN, Mark. Managing legitimacy: strategic and institutional approaches. The Academy of Management Review, v. 20, n. 3, p. 571-610, 1995. DOI: https://doi.org/10.5465/amr.1995.9508080331
VALLA, Wilson Odirley. Doutrina de Emprego de Polícia Militar e Bombeiro Militar. 2 ed. rev. Curitiba: AVM, 2004.
VAN GELDEREN, Benjamin; KONIJN, Elly; BAKKER, Arnold. Emotional labor among police officers: a diary study relating strain, emotional labor, and service performance. International Journal of Human Resource Management, v. 28, n. 6, p. 852-879, 2017. DOI: https://doi.org/10.1080/09585192.2016.1138500
VAN THIELEN, Tine; BAUWENS, Robin; AUDENAERT, Mieke; VAN WAEYENBERG, Thomas; DECRAMER, Adelien. How to foster the well-being of police officers: The role of the employee performance management system. Evaluation and Program Planning, v. 70, p. 90-98, 2018. DOI: https://doi.org/10.1016/j.evalprogplan.2018.07.003
VAN THIELEN, Tine; DECRAMER, Adelien; VANDERSTRAETEN, Alex; AUDENAERT, Mieke. The effects of performance management on relational coordination in policing: the roles of content and process. The International Journal of Human Resource Management, v. 33, n. 7, p. 1377-1402, 2020. DOI: https://doi.org/10.1080/09585192.2020.1779779
ZEFFANE, Rachid; BANI MELHEM, Shaker Jamal Bani. Trust, job satisfaction, perceived organizational performance and turnover intention: A public-private sector comparison in the United Arab Emirates. Employee Relations, v. 39, n. 7, p. 1148-1167, 2017. DOI: https://doi.org/10.1108/ER-06-2017-0135
ZWINGMANN, Lukas; HOPPSTOCK, Marco; GOLDMANN, Jan Peter; WAHL, Patrick. The effect of physical training modality on exercise performance with police-related personal protective equipment. Applied Ergonomics, v. 93, 2021. DOI: https://doi.org/10.1016/j.apergo.2021.103371
Descargas
Publicado
Cómo citar
Número
Sección
Licencia
Derechos de autor 2025 Revista Brasileira de Segurança Pública
Esta obra está bajo una licencia internacional Creative Commons Atribución 4.0.
Licencia
La Revista Brasileña de Seguridad Pública utiliza la Licencia Creative Commons como forma de licenciamiento para sus trabajos publicados. La licencia utilizada sigue el modelo CC BY 4.0 - Atribución 4.0 Internacional.
Para ver los derechos permitidos por favor vaya a la licencia completa o a nuestra página de Derechos de Autor y Licencias.
